When We Are Closed
What to do when the GP practice is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- you think you need to go to A&E or to another NHS urgent care service
- your GP surgery is closed and you need healthcare advice
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain.
Out-of-hours services are provided when the surgery is closed:
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
GP opening hours have been extended for all GP practices in the South of Tees CCG area.
To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.
To see or speak to a Clinician between 6.30pm and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111.
During normal hour patients should continue to contact the Practice on 01642 812266 to make an appointment
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.