If the surgery is closed and you require urgent medical assistance which cannot wait until the surgery re-opens, please ring 111.

Calls to NHS 111 are free from both landlines and mobiles.

If you have a life threatening medical emergency, please dial 999.

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Usual Opening Times

Please note the surgery will be closed every Wednesday between 12:00 - 13:00 for staff training.

Appointments with The Star Service are available outside of usual working hours for patients who are unable to attend due to other commitments, these can be booked via reception

GP opening hours have been extended for all GP practices in the South of Tees CCG area.

To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

To see or speak to a Clinician between 6.30pm and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111.

During normal hours patients should continue to contact the Practice on 01642 812266 to make an appointment.

When We Are Closed

What to do when the GP practice is closed:

• If you need medical help fast but it’s not an emergency call 111
• If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

• Calls to 111 are FREE from landlines and mobiles
• NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

• you think you need to go to A&E or to another NHS urgent care service
• your GP surgery is closed and you need healthcare advice
• you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

• Major accident or trauma
• Severe breathlessness
• Severe bleeding
• Loss of consciousness
• Severe chest pain.

Out-of-hours services are provided when the surgery is closed:

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

GP opening hours have been extended for all GP practices in the South of Tees CCG area.

To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

To see or speak to a Clinician between 6.30pm and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111.

During normal hour patients should continue to contact the Practice on 01642 812266 to make an appointment

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

If the surgery is closed and you require urgent medical assistance which cannot wait until the surgery re-opens, please ring 111.

Calls to NHS 111 are free from both landlines and mobiles.

If you have a life threatening medical emergency, please dial 999.

Accessing a G.P. or Medical advice Out of Hours

If you require a GP or Nursing Appointment out of normal practice hours or general medical advice please call the Star 111 Service.

Alternatively you can book an out of normal surgery hours appointment via the following URL   http://www.starappointment.co.uk/booking/ simply copy & paste this into your web browser.

STAR 111 Out of Hours Service

If you cannot get an appointment at your own GP surgery you can ask them to make you an appointment at one of our STAR GP centres. If you need to see or speak to a GP out of hours you should call NHS 111 to access the STAR service or alternatively book on line by copy & pasting the following into your web browser http://www.starappointment.co.uk/booking/ 

The STAR service offers appointments from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and Bank Holidays.

One of our GPs or a nurse practitioner will ring you back and carry out an initial assessment over the telephone.

If required, the clinician will either consult over the telephone or offer a face-to-face appointment at one of our dedicated GP centres.

Patients accessing our service will always be asked for their consent to allow clinicians to view their electronic medical records, which will help us provide the most appropriate advice and care. Patients may also be referred onto other services more appropriate to their needs